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Return Authorization Procedure

Return of Empty Containers

  • Complete RA (Return Authorization form)
  • Fax or e-mail RA form to appropriate Distribution Centre as indicated on RA form
  • RA form will be faxed or e-mailed back with authorization number assigned. This number must appear on all return documentation tags
  • 1 copy of RA must accompany Bill of Lading to Chemours.


Acceptable

  • Any Freon™ refrigerant container
  • Competitive containers carrying a deposit from: Honeywell Genetron and Arkema
  • All other competitive containers are unacceptable and will be returned freight collect
  • Empty cylinders must be properly secured and banded/wrapped on a pallet, stacked no higher than 2 pallets high


Warranty Claims

  • Complete Warranty Claim section on RA (Return Authorization form)
  • Fax or e-mail RA form to appropriate Distribution Centre as indicated on RA form.
  • RA form will be faxed or e-mailed back with authorization number assigned. This number must appear on all return documentation tags.
  • All containers must be red tagged (see example "B" Red Tag) and contain requested information.
  • If shrink wrap/drum seal is broken an explanation is required. Credit will be issued for container deposit and product upon receipt. Product credit may be withdrawn after analysis is completed.
  • If shrink wrap/drum seal is intact, both container deposit and product credit will be issued upon receipt at Chemours Distribution Centre.
  • Credits will be based upon last purchase price, not in replacement product.
  • Warranty claims will only be honored for two years from Julian date stamped on container.
    e.g., 02275
    02 = 2002
    275 = 275th day
  • Empty warranty containers should be consolidated with other empty containers and returned in a timely fashion.
  • 1 copy of RA must accompany Bill of Lading to Chemours.
  • Additional Red Tags can be obtained by contacting Customer Service. 905-821-5902 or Fax: 905-821-5057/1-800-529-7882


Product Returns

  • Contact your customer service rep prior to return. 905-821-5902 / 1-800-387-2177
  • Complete Warranty Claim section on RA (Return Authorization form). Include details of return.
  • Fax or e-mail RA form to appropriate Distribution Centre as indicated on RA form.
  • RA form will be faxed or e-mailed back with authorization number assigned. This number must appear on all return documentation tags.
  • All containers must be green tagged (see example "C" Green Tag) and contain requested information.
  • If shrink wrap/drum seals are intact, product will be accepted for credit less restocking fee of 25% of price at time of purchase. Return freight collect to appropriate Distribution Centre
  • CFCs are no longer accepted by Chemours, call your nearest reclamation contact for further direction.
  • 1 copy of RA must accompany Bill of Lading to Chemours.
  • Green Tags can be obtained by contacting Customer Service. 905-821-5902 or Fax: 905-821-5057/1-800-529-7882


Acceptable Warranty Claims

  • Any Freon™ refrigerants container
  • All other competitive containers are unacceptable and will be returned freight collect.